Age

We require any purchaser or acceptor of alcohol purchased to confirm they are aged 18 years or older. It is against the law to sell, supply or provide alcohol to a person under the age of 18 years. The customer also warrants that he/she is not under the influence of alcohol at the time the order is submitted or when the order is received.

Shipping methods

All orders require a signature upon delivery, and must be signed for by someone over the age of 18. Please address your order to an address where this can happen between the hours of 9am to 5pm (i.e Your Work address).  Delivery times can not be guaranteed. 

In general orders will be processed next day.  You will receive your order in about 1 week after payment has cleared. Delivery times may be shorter for North Island and urban addresses, and longer for South Island and rural addresses. You will receive a tracking number by email when your order has been processed and ready to be picked up by the courier. Orders will not be processed or delivered on public holidays or weekends. 

We cannot guarantee that you will always receive your shipment within these timelines due to courier delays and other unforeseen complications, but will try our very best. Please allow for extra time during the busy holiday periods of November and December.

International orders

We can only ship orders to New Zealand physical addresses (No PO Boxes or mail bags). If you are ordering from overseas, you must have the legal right to purchase alcohol in your current jurisdiction.

Payment Methods

All payments can be made via PayPal or internet banking. By making a purchase you must agree to the terms and conditions of the payment processor you choose to use.

Pricing

Prices, promotions and product availability are subject to change without notice. All prices are in New Zealand Dollars.

Sales and Promotions

All sales, discounts, clearance items, and promotions are subject to availability.  Prices and availability may change at any time without notice.  There are no returns or exchanges on these items.  There are no rainchecks, layaway, or backorders allowed for these items.  All sales final.

Availability

The availability information presented on our Web site is the best, most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability.

GST

All prices include GST.

Changes and errors

We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.

 Our Guarantee

If for any reason you are not satisfied with our products or services then please email us clearly outlining the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential.

General policy

We pride ourselves on our personal levels of service. If you are not delighted with your purchase then please return the items to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the customer or purchaser. Please email us prior to sending any back so we can issue a returns number.

All Returns must be sent back via Trackable Courier Only.

Breakages

Unfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items. Refunds will be in the form of a gift voucher to the value of the broken product, and a proportion of the freight costs.

Privacy Policy

Collection of information: The Customer authorises Three Sisters Brewery to collect, retain and use personal information about the Customer for the purposes of:
Assessing the Customer's credit-worthiness;
Undertaking any dealings or transactions with the Customer;
Enforcement of any legal or other rights Three Sisters Brewery may have against the Customer in any manner that Three Sisters Brewery sees fit;
Making such disclosures as may in Three Sisters Brewery's opinion be required for any of the above purposes or generally to do business;
Sending the Customer any advertising or promotional material; and
Determining prize winners of promotions (if applicable).
Three Sisters Brewery right to refuse application

If all of the requested Customer personal information is not supplied, or is not satisfactory to Three Sisters Brewery then his/her application for registration to Three Sisters Brewery may not be accepted.

Information retained by Three Sisters Brewery

The Customer agrees that any personal information supplied by the Customer will be retained by Three Sisters Brewery and will be accessible to Three Sisters Brewery employees and other persons or body corporate engaged by Three Sisters Brewery for or in relation to any of the purposes listed above. The Customers personal information will be held at Three Sisters Brewery (or at a cloud-hosting provider as Three Sisters Brewery's agent). Three Sisters Brewery shall retain all personal information supplied by the Customer until such time the Customer is deregistered.

Disclosure

The Customer authorises Three Sisters Brewery to disclose all or any part of any personal information provided by the Customer to a third party for any of the purposes listed above.

Customer rights

Under the Privacy Act 1993, the Customer has rights of access to his or her personal information held by Three Sisters Brewery and may request correction to that information. The Customer may do so by emailing 3sistersbrewery@gmail.com. The customer agrees to pay Three Sisters Brewery the reasonable charges requested by Three Sisters Brewery in relation to time and attendances involved in complying with the Customer's request in this regard.

Consent to receipt of electronic messages

If signed up to the newsletter, the Customer consents to his or her inclusion in Three Sisters Brewery's direct marketing database and accepts that they may, as a result, receive electronic communications and promotional communications from Three Sisters Brewery. The Customer has the right to ask Three Sisters Brewery at any time to stop sending online communications and promotional offers to them.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 19/04/2019

Law and Jurisdiction

Three Sisters Brewery, Ltd., Trading as Three Sisters Brewery, located at 71 Wairau Road, Oakura, Taranaki, 4314, is the holder of a Liquor License 033/OFF/467/2019. Any sales of alcohol made via this internet site will be made on that liquor license. The applicable law for transactions for the purchase of alcohol on this internet site are the laws of New Zealand. The Laws of Sale and contract by any other country do not apply. By placing an order with Three Sisters Brewery you accept that the ownership of the goods passes to the customer upon payment and dispatch of the goods from our warehouse. All product will arrive to you Duty and GST Paid. You will not be liable for any additional charges.

General terms and conditions

Terms, conditions and policies subject to change without notice. Three Sisters Brewery is not responsible for late or delayed shipments or system failures. Three Sisters Brewery retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. The terms of our agreements with some vendors represented in our online and print advertisements forbid us from exporting their products. All trademarks and registered trademarks are used to benefit and without intent to infringe on the holder of the mark. Three Sisters Brewery, Three Sisters Brewery logo and all other distinctive logos, marks and graphic elements are trademarks of Three Sisters Brewery Ltd. and are subject to applicable trademark protections. Three Sisters Brewery is not responsible under any legal theory for direct, special, incidental or consequential damages because of (i) delay in delivery, (ii) availability of products, (iii) personal injury arising from products purchased from us or (iv) failure of performance of any product purchased from us.